FAQ
Before You Book
Is breakfast included?
Yes. A complimentary Full English breakfast is included with all direct bookings and most third-party reservations. Breakfast is served daily between 7:00am and 9:00am.
How far is the hotel from Paddington Station?
The hotel is approximately a 5-minute walk from Paddington Station, providing convenient access to the Heathrow Express, Elizabeth Line, National Rail and London Underground services.
Do you have air conditioning?
No. As a Grade II listed Victorian building, installing traditional air conditioning is not currently practical. Fans are available from reception, and all guest rooms have opening windows.
Are the rooms small?
As a historic Victorian hotel, many of our rooms are smaller than those found in modern developments. Room sizes range from approximately 10m² for a Standard Single Room to approximately 22m² for a Family Suite.
Parking
Do I need to reserve parking?
Parking is complimentary for hotel guests and operates on a first-come, first-served basis. Unfortunately, parking spaces cannot be reserved in advance.
Is the hotel inside the Congestion Charge zone?
No. The hotel is located outside both the Congestion Charge and ULEZ zones, although the boundary begins nearby. We recommend checking the latest Transport for London guidance before travelling.
Rooms & Facilities
Do all rooms have private bathrooms?
Yes. All guest rooms have private en-suite bathroom facilities.
Do rooms have tea and coffee facilities?
Yes. All rooms include a kettle, tea, coffee, milk and sugar.
Do rooms have hairdryers?
Yes. Hairdryers are provided in every room.
Do rooms have safes?
We provide complimentary safety deposit boxes at reception rather than individual room safes.
Do rooms have refrigerators?
Our Junior Suites include a refrigerator. For medical requirements, reception may be able to store items in our refrigerator upon request.
Can I watch sports channels?
Yes. Sports channels are available in guest rooms.
Accessibility
Can wheelchairs access every area of the hotel?
Unfortunately not. Due to the building's age and listed status, some areas may not be suitable for larger wheelchairs or mobility scooters. Guests with accessibility requirements are encouraged to contact us before booking so we can advise on the most suitable accommodation.
Is there an elevator/lift?
Yes. The hotel has a passenger lift serving all floors. As a historic Victorian building, some areas may still require the use of steps.
Families
Do you provide cots?
Yes. Complimentary cots are available for infants under 2 years of age, subject to availability.
Children aged 2 years and over must have their own bed and be included in the room occupancy when booking.
Do you have family rooms?
Yes. We offer Family Suites accommodating up to five guests. These consist of interconnecting rooms with a shared private bathroom.
Food & Drink
Can you cater for dietary requirements?
We offer gluten-free bread and almond milk. Please contact us before arrival so we can discuss any dietary requirements and advise what options are available.
Do you offer vegan breakfast options?
A limited selection of vegan breakfast items is available. Please contact us before arrival, and we will be happy to advise.
Policies
Third-Party Booking Websites
Mitre House Hotel’s official third-party booking partners are Expedia and Hotels.com.
Some other websites may display Mitre House Hotel rooms through third-party booking networks, affiliate listings or redistribution channels. These websites are not always official direct partners of the hotel.
Bookings made through third-party websites are subject to that website’s own terms and conditions, and the hotel may have limited ability to amend, cancel, refund or resolve payment issues directly.
For direct support, accurate room information and the best available direct rate, we recommend booking through our official website or contacting the hotel directly.
Can I smoke in my room?
No. Mitre House Hotel is entirely non-smoking and non-vaping. Additional cleaning charges may apply where guests smoke or vape indoors.
Please see our terms and conditions for more information
Are pets allowed?
No. However, assistance dogs accompanying disabled guests are always welcome.
Do you accept group bookings?
We welcome small group bookings of up to four rooms. However, stag parties, hen parties and school groups are not accepted. For bookings of five rooms or more, please contact us directly.
Can I leave my luggage before check-in or after check-out?
Yes. We offer complimentary luggage storage on both your arrival and departure days. Please speak to reception on arrival for assistance.